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FeaturedLogRhythm
Cyber security product suite
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FeaturedAmerican Family
Car insurance quotes
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FeaturedWillowWood
Prosthetic design software
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FeaturedJargon
Conversational design software
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FeaturedAlaska Airlines
Award finder calendar
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Unisys
Led a team of designers and researchers in the redesign of a tool for evaluating the ROI of cybersecurity investment scenarios.
- UX strategy and concept
- Guiding team and client through discovery, definition, design and evaluation
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REI
Designed an augmented reality (AR) shopping experience within a multi-channel ecosystem.
- User research
- Competitive research
- Concept and detail design
- Web, mobile, catalog
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Xifin
Led a lean project to define the vision of a product that allows cardiologists and oncologist to provide better care through collaboration, image examination, and evidence-based treatment discovery.
- Discovery workshop
- Concept and detail design
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Passion Project
Converted a passenger van into a beautiful and functional camper van ⧉, starting from no skill in carpentry, electrical, etc.
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CloudMunch
Redesigned an enterprise-level web application for modeling, monitoring and managing development & deployment pipelines.
- Application concept (vision, structure, navigation, objects, patterns)
- Key modules, screens and interactions
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Amazon
Designed the Amazon Outdoor store.
- Customer paths and key features
- Desktop and mobile
- Prototype
- Concept testing
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Writing
Thoughts on a variety of UX- and product-related topics, including
designing for voice ,inclusive design andIoT onboarding . -
Visual & Graphic Design
Some examples from across my otherwise UX-focused portfolio.
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Title IQ
Led the design of a real estate title investigation system, including investigation and processing, workflow and communication, workload balancing, and analytics.
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Fluke
Design direction for a mobile and web app for monitoring remote sensors on electrical equipment.
"Thanks for jumping straight in. You had to manage 2 interaction designers, a visual designer and a demanding client, and you crushed it!"
- Piper Hacket, PM -
Sonos
Research and strategy for consumer hardware. (confidential)
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Osmosis
Designed a dashboard and custom data visualization for tracking live ticket sales across multiple events.
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Starbucks
Led the effort to understand store managers’ digital needs and challenges, and provided insights and tools for the team to conduct subsequent research.
- Field research
- Journey mapping ⧉
- Workshop facilitation
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Blink
Established accessibility and inclusive design at Blink, including practitioner skills, services offering and blinkux.com upgrade.
- Article ⧉ about my learnings
"I really appreciate all your thoughtful contributions here at Blink. Project work, blog posts, design meeting discussions... always 100% top-notch."
- Heidi Adkisson, Principal Designer and Partner -
Sound Physicians
Designed a mission-critical workflow app for physicians and their teams.
- Field research
- Experience mapping ⧉
- UX strategy
- Directed the design of a key module
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Black Knight
UX strategy and design for a large suite of financial applications
- UX evaluation of product suite
- Mobile strategy
- UX/UI design
- Design system
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Catalist
Designed a voter data analysis tool, including innovative concepts for visual querying
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Colliers International
Redesigned a large-scale, multinational commercial real estate website.
- Research-based personas
- Site concept and information architecture
- Page templates
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WellDyne
Performed a UX review of a website for ordering and managing prescription refills, to improve enrollment and engagement.
- Illustrated recommendations
- Prioritized punchlist for short-term fixes
- Design direction for other designer on redesign
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Microsoft OneDrive
Designed the mobile onboarding path for OneDrive, to convert new users to successful & passionate users.
- User flow, screens, states, transitions and behavior
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Holland America Line
Redesigned the check-in flow and cruise details page for conversion.
- Competitive review
- Concept & screen designs
- Dev-ready specs and patterns
Case study ⧉ (PDF)
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Amazon
Created a high-fidelity interactive prototype for Amazon Subscriptions.
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Starbucks
Redesigned Starbucks Card transactions, to increase conversion and engagement.
- Scenarios & flows
- Mid-fi prototype
- User testing & refinement
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Intel
Rapid design for a mobile health app proof of concept.
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USAA
User research & design strategy for software to manage risk across the enterprise.
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Microsoft
Helped Microsoft understand & improve inclusive design practices across many teams.
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Leap4Life
Redesigned a website to persuade people to move more.
- Onboarding, dashboard and key modules
- Visualization, messaging, gamification and growth
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Duluth Trading
Performed an extensive UX review of this ecommerce website.
- Evaluation by scenarios and best practices
- Desktop and mobile
- Actionable, visual recommendations
- Design direction
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AAA Insurance
Designed a product that incentivizes members to drive more safely.
- Desktop and native mobile ⧉
- Prototype
- Concept testing
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Amazon
Led effort to help Amazon Kindle team understand & improve the experience for people with low-vision.
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NASA
Performed an extensive review across 9 NASA websites.
- Cognitive walkthroughs and design heuristics
- Actionable andrecommendations through mockups
- UX, UI and writing
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Amazon
Led low-vision research and improvement effort.
- Usability/accessibility testing
- Actionable recommendations (partial redesigns)
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Starbucks
Redesigned the sign-up flow, leading to great improvements in conversion.
- End-to-end flows and wireframes
- Dev-ready specs with thorough annotations & rationale
- For a all paths and conditions
- Fully responsive
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Victoria Clipper
Redesigned the shopping path, to increase online sales of sailings, hotels and activities, and reduce phone support costs.
- Flows, content, interaction and error handling
- Development-ready annotated flows and wireframes
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YesVideo
Designed a web application for viewing, editing and sharing photos and videos converted from old media.
- Information architecture and flow
- Editing tools
- Management tools
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Skytap
Redesigned a B2B cloud services application.
- Key pages, paths and IA
- Interactive prototype
- Usability testing & refinement
- Development-ready annotated flows and wireframes
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Sharpshooter
Performed a UX review aimed at finding opportunities for reducing abandonment and increasing sales.
- Evalation by user scenarios & design principles
- Actionable, visual recommendations
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Microsoft Virtual Academy
Performed an extensive UX review aimed at finding opportunities for increasing conversion and retention.
- Cognitive walkthroughs & design heuristics
- Actionable feedback and detailed design mockups
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Fred Hutch
Redesigned the website of this leading non-profit cancer research center to better align organization goals with the needs of potential donors and volunteers.
- Baseline user test
- IA, navigation, page templates
- Prototype
- User testing
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Microsoft Advertising
Moderated usability tests of Microsoft’s advertising website to uncover its strengths, weaknesses and opportunities for improvement.
- 30 participants across 3 countries
- Summary & design implications
- Video highlight reel
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Salient6
Designed a legal forensics application (sample data viz).
"Damon did a spectacular job designing an amazing experience, which got built pretty much verbatim because it hit the mark so closely."
- Ann Ho, PM -
Microsoft Enterpise Library
Redesigned software for creating and managing reusable software components.
- Application concept
- Key modules
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Netsmart
Redesigned a large-scale healthcare enterprise application.
- Field research
- Design implications
- Concept map, concept and flows
- Key modules & screens
- User testing
- Design system
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Fred Hutch
Redesigned a large-scale intranet and created a governance & migration plan.
- IA, responsive page templates and styleguide
- Content and governance strategy
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iSqft
Evaluated the UX of a bid management web application.
- Evaluated by use scenarios and design principles
- Mockups and prioritized punchlist to facilitate implementation and road map
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Microsoft Codeplex
Redesigned Microsoft’s open source community collaboration site.
- IA, workflow and key templates
- Mockups
- User testing
- Close collaboration with PM and devs
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Starbucks
Designed Starbuck's in-store wi-fi signup path (which wasn't free at the time) to minimize friction.
- User scenarios and flows
- Screens and interactions
- User testing & refinement
- Specification for development
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Balabuste Catering
Web design and development. HTML and CSS from scratch.
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Ministry of the Interior
Created a UCD knowledge base.
- Gathered requirements
- Designed the UI & produced content
- Created a prototype and moderated usability tests
The Netherlands -
Rotterdam Port Authorities
Designed an application for registering and tracking cargo vessels in Europe's largest port.
The Netherlands
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Essent
Designed internal and customer-facing solutions for this telecom & internet provider.
"Damon combines the creativity of a designer with the analytical skills of a business analyst." - Nils Vergeer, manager
The Netherlands -
SDU Publishers
Designed a website that provides access to legal documents and news.
The Netherlands -
ABN Amro Bank
Created a variety of designs for ABN Amro's employee portal, and developed specifications for an interaction & style guide.
The Netherlands -
Delta Lloyd
Created & embedded a web style guide, with guidelines for interaction, style and content. Designed, prototyped, evaluated and consulted on various e-business projects, including an extranet for intermediaries and a web app for getting quotes.
The Netherlands -
Vedior Europe
Redesigned the IA and navigation concept for this multinational temping agency.
- Gathered requirements
- Created the information architecture and global & local navigation.
France -
KPN Research
Designed an innovative multi-channel information & communication service.
- Rapid dev cycles
- Desktop for the operator; mobile web & for customers
- Usability tests & refinements
- Guidelines for extension
The Netherlands -
KPN
Evaluated parts of the KPN Telecom website on usability, content and branding.
- Expert reviews, usability tests, interviews, online surveys
- Actionable, visual recommendations
The Netherlands -
KPN Research
Designed a mobile app to facilitate cargo exchange for road transporters, as part of my master's in Industrial Design graduation project.
- Field studies
- Product definition
- UX design & testing
The Netherlands
